FAQs

About

Who is Itemyzer?

Think of Itemyzer as an online sorting machine that sorts through millions of products to bring you unique items that will add to your individuality. We strive to curate a list of new, innovative, and stylish products that will help you itemize, accessorize, and finalize your look for the day.

Payment

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Paypal.

Does this website encrypt sensitive data?

Yes. We use Secure Sockets Layer (SSL) software, which protects transmissions during checkout. The software actually encrypts information as it's entered -- keeping credit card numbers safe and secure. For more information about how we secure your data and maintain your confidentiality please review our privacy policy.

Orders

I’ve entered the wrong address, how can I correct it?

If you’ve entered the wrong address, please notify us as soon as possible. You can reach us at support@itemyzer.com. Alternatively, you can call us at (800) 484-6220.

Can I cancel my order after I’ve placed it?

There is a short window for which you can cancel your order. If you wish to cancel your order, please cancel it as soon as possible. Orders that have already been shipped cannot be canceled. If you have questions about how to cancel an order please contact us at itemyzer@support.com.

Processing

What are the estimated processing times?

Orders are forwarded to our warehouses for dispatch within 24 hours, excluding weekends and holidays. During high demand, processing times can be extended to 2-4 business days. Otherwise, our standard processing time is 1-2 business days.

Shipping

How much does shipping cost?

We offer free shipping sitewide for all products listed in our store.

What are the estimated shipping times?

Estimated shipping times vary from country to country, as our products are shipped from warehouses worldwide. Typically, shipping takes approximately 10-20 business days for most countries. For a more detailed overview of our estimated shipping times, please refer to our shipping policy webpage.

What's with the long shipping times?

At itemyzer, we strive to deliver unique products at the best prices. By importing our products from overseas warehouses we’re able to keep our prices low. Additionally, we’re constantly expanding our shipping network to bring our customers faster shipping times. As a bonus, our shipping is always free.

Do you ship your products worldwide?

Yes. We happily ship our products internationally to most countries. For more information about whether or not we can ship our products to your country please contact us at support@itemyzer.com. A representative will respond to your email within 24 hours.

Can I have my order shipped to a PO Box?

Unfortunately, Itemyzer does not ship to PO Boxes. Please use physical addresses for all orders.

Returns, Exchanges & Refunds

What is your refund policy?

If you're not completely satisfied with your purchase we offer a 30-day money-back guarantee. Please visit our refund policy webpage for a more detailed overview.

How do I exchange an item?

There is a 10-day window for which you can exchange an item. If you wish to make an exchange simply contact us at support@itemyzer.com to begin the process. A representative will respond to your email within 24 hours.

How do I return an item?

Here at Itemyzer, customer satisfaction is important to us. If you find that you’re not completely satisfied with your purchase, we’ll gladly issue a refund. To initiate the refund process contact us at support@itemyzer.com. A representative will respond to you within 24 hours. For information about whether or not your order is still eligible for a refund please visit our refund policy webpage.

Contact Us

How do I contact Itemyzer?

If you still have questions about our services or products please contact us at support@itemyzer.com. A representative will respond to your email within 24 hours. Alternatively, you can reach us by phone at (800) 484-6220. Our daytime phone hours are 9:00 AM - 6:00 PM PST.